Robin

Data Retention Policy for Zendesk   Data retention A retention policy will define how long a ticket is allowed to remain in Zendesk. After the retention time has passed, the ticket will be permanen...

This is a guide for Zendesk agents and support managers on how to handle data and privacy in Zendesk.The purpose of these guidelines is to reduce risks related to having sensitive data in our syste...

Please follow the link below for information regarding IT's Acceptable Use Policy. Acceptable Use Policy  

Please read this article for more information on how access to Zendesk is given.   Table of contents Purpose of identity & access management Who can access Zendesk as an agent? License cost and ac...

Microsoft Teams Zendesk Use Case Policy   The Microsoft Zendesk Teams application is limited to certain users and intended for IT related use cases for clinicians only (UK, France, and Norway). Ple...

Which operator we use for Livi UK? Our Operator of choice is EE.What is included on the EE Plan For Livi UK?The plan includes 20Gb data traffic-free phone calls and text in the UK.How can I request...

  Important: Different WiFi credentials for the London office are assigned to each user. Please Do Not share your credentials!!   Registration   You will receive an email from essensys Connect (c...

Roll out date 26/08/25We're excited to announce enhancements to the Zendesk Customer Cards for agents supporting Kry / Livi employees — including both clinicians and corporate staff.The updated cus...

DataDog is available to everyone in RnD. Please use MyApps to access your account. If you don't see the DataDog icon in your MyApps dashboard, please submit a ticket.  

Workday requests and incidents should be added through the People and Culture Help Centre. Submitting them in another Help Center will slow down the resolution of your request and make the ticket m...