Help center breakdown and features

The Zendesk help center is not only a place to hold your help articles and faqs. It is also a place for users to contact support and receive other channels of help.

A help center in Zendesk can include the following...

• web form to submit a ticket
• web widget to assist the end user
• search bar
• help articles including the option to rate/comment/promote
• chat functionality
• bot functionality
• community forums